The Leap Institute - Starting the Dialogue
Learn how to effectively:

· diffuse anger and lower defenses
· get past stubbornness and even            
  denial (or anosognosia)
· make your patient ask for your opinion,
  instead of argue against it
· get stalled negotiations moving gain
· turn adversaries into allies
· create positive and productive               
  relationships that get you what you        
  need
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